Empty promises and zero feedback
<p>My Fibre connection is down since Friday Morning. My business relies on this. Every time I enquire as to what is happening with my *** I am given the name of a new technician that will be here before a certain time. No one calls, no one arrives - the problem is not resolved. I ask to speak to a manager - there is none available. I leave a message for the manager to contact me - no response. What is going on here ?</p>
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Vumatel's replyOfficial
26 Apr 2017, 07:15Good day John
We apologise for any inconvenience caused.
Kindly note that we have escalated your issue to the Support department and we will be in contact with you.
Should you require any further assistance, kindly email us at *** so that we can assist you.
Once again, apologies for the inconvenience caused.
Kind Regards,
The VUMA Team
Best regards,
Vumatel's reply26 Apr 2017, 07:15
Official
Good day John
We apologise for any inconvenience caused.
Kindly note that we have escalated your issue to the Support department and we will be in contact with you.
Should you require any further assistance, kindly email us at *** so that we can assist you.
Once again, apologies for the inconvenience caused.
Kind Regards,
The VUMA Team
Best regards,