Empty promises

Our internet went down Friday 9 March the evening, that evening we phoned to log a call for it to be fixed and they said they would urgently as my brother is a student and he needs internet. The weekend nothing happened, on Monday without phoning the technicians arrived and they found the problem (our line is broken and we need a new one) and said they would logg a new call then on Tuesday afternoon other technicians arrived and started searching for the problem from the start. Now on Friday 16 March we are still waiting and got the message that they are sooo sorry but next Monday.