Early line release request - Fibre to home

I cancelled my FTH contract with Level-7 to move over to Vodacom Fibre. Vumatel is the infrastructure provider. My account with Level 7 was cancelled effective 31 July 2022. Order number for the termination was VC-***. Vodacom cannot activate my FTH on the new contract because Vumatel will only release the fibre line to them on the 1st September 2022. What am I to do without fibre connection for the month? Vodacom keeps logging Service requests after loading my proof of address and confirmation of the account cancellation from Level 7 on their official letter head. Today I was informed that one of Vumatel's project managers( Themba) advised they cannot release the line. I cannot fathom why this is the case when the previous ISP has issued a letter confirming their cancellation and they specify the fibre line object number. Vumatel please help !!!