Dragged out claim from Vumatel

During the fibre installation in our area the guys damaged the electrical supply to my house. They nicked the insulation resulting in a short. A few hours later our electricity tripped along with some other houses. Council came to restore power but diagnosed the root cause incorrectly. this resulted in a power cut to my house only again a few hours later. I went back and forth between council and vumatel until power was restored. We had been out for a total of 36 hours. Due to the nature of the fault my refrigerator started operating with issues. I put in a claim early February and it has yet to be resolved. The claiming process is completely dragged out and requires so much effort and extra expense on my side as the claimant. Vumatel has really left a bad impression with regards to customer care. Even though i am happy with the fibre installation in my area I dont see myself signing up for fibre if this is the company that will be servicing and managing it.