TM
Tebogo M
1 reviews | Active since Dec 2019
17 Jul 2022, 18:34
Download speed dropped very low.
My fibre download speed has tremendously dropped. I'm on a 20/10 Vuma Reach subscription, all has been well until recently when I started to experience streaming issues and also general connectivity issues. When I check the speed using the Speetest app it shows my download speed is below 5Mbps. I notice my internet speed is also not constant, it ranges between 1Mbps and 6Mbps for most of the time. Webafrica did the usual, asked me to turn off my router and switch it back on after 10mins as they refresh the router ports. It seemed to have worked, but only for a few minutes. There is no answer as to why my download speed has dropped, and this is so frustrating as I'm not getting the service I signed up for. This is ridiculous!!! I need my internet download speed restored or I will have to cancel as Vumatel and Webafrica fail to keep their part of contract obligation.
Helpful (0)
Replies (16)0
Replies (16)
Vumatel's replyOfficial
18 Jul 2022, 08:21Good day Tebogo
Thanks for making contact with us.
Please contact your ISP to log a Vumatel ticket starting with 8***X regarding your speed package and we will assist with your speed inquiry.
Thanks for making contact with us.
Please contact your ISP to log a Vumatel ticket starting with 8***X regarding your speed package and we will assist with your speed inquiry.
Vumatel's reply18 Jul 2022, 08:21
Official
Good day Tebogo
Thanks for making contact with us.
Please contact your ISP to log a Vumatel ticket starting with 8***X regarding your speed package and we will assist with your speed inquiry.
Thanks for making contact with us.
Please contact your ISP to log a Vumatel ticket starting with 8***X regarding your speed package and we will assist with your speed inquiry.
TM
Tebogo M's updateReviewer Update
18 Jul 2022, 12:11Good day,
Webafrica logged a ticket this morning. Ticket Ref number ISP-813875.I hope it will get sorted, otherwise I will have no other choice but to cancel the subscription. I cannot get frustration daily because of slow internet speed. Peace of mind was the main reason I opted for Fibre
Webafrica logged a ticket this morning. Ticket Ref number ISP-813875.I hope it will get sorted, otherwise I will have no other choice but to cancel the subscription. I cannot get frustration daily because of slow internet speed. Peace of mind was the main reason I opted for Fibre
TM
Tebogo M's update18 Jul 2022, 12:11
Reviewer Update
Good day,
Webafrica logged a ticket this morning. Ticket Ref number ISP-813875.I hope it will get sorted, otherwise I will have no other choice but to cancel the subscription. I cannot get frustration daily because of slow internet speed. Peace of mind was the main reason I opted for Fibre
Webafrica logged a ticket this morning. Ticket Ref number ISP-813875.I hope it will get sorted, otherwise I will have no other choice but to cancel the subscription. I cannot get frustration daily because of slow internet speed. Peace of mind was the main reason I opted for Fibre
Vumatel's replyOfficial
18 Jul 2022, 14:11Good day Tebogo
We tried to make contact however your number goes to voicemail.
Please note that your services have been configured, please advise on the speed received currently?
Kind Regards
Zoleka Guca
We tried to make contact however your number goes to voicemail.
Please note that your services have been configured, please advise on the speed received currently?
Kind Regards
Zoleka Guca
Vumatel's reply18 Jul 2022, 14:11
Official
Good day Tebogo
We tried to make contact however your number goes to voicemail.
Please note that your services have been configured, please advise on the speed received currently?
Kind Regards
Zoleka Guca
We tried to make contact however your number goes to voicemail.
Please note that your services have been configured, please advise on the speed received currently?
Kind Regards
Zoleka Guca
TM
Tebogo M's updateReviewer Update
18 Jul 2022, 15:01Hello Zoleka,
I am currently at work. I will check the speed later when im at home. I will inform the results only then.
I am currently at work. I will check the speed later when im at home. I will inform the results only then.
TM
Tebogo M's update18 Jul 2022, 15:01
Reviewer Update
Hello Zoleka,
I am currently at work. I will check the speed later when im at home. I will inform the results only then.
I am currently at work. I will check the speed later when im at home. I will inform the results only then.
Vumatel's replyOfficial
18 Jul 2022, 15:26Good day Tebogo
Kindly advise on the results when home.
Kind Regards
Zoleka Guca
Kindly advise on the results when home.
Kind Regards
Zoleka Guca
Vumatel's reply18 Jul 2022, 15:26
Official
Good day Tebogo
Kindly advise on the results when home.
Kind Regards
Zoleka Guca
Kindly advise on the results when home.
Kind Regards
Zoleka Guca
TM
Tebogo M's updateReviewer Update
18 Jul 2022, 18:21Hi Zoleka,
I have checked my internet speed, download speed is now stable at around 20Mbps. I checked the speed a few time in a hour period, and it is consistent at 20Mbps.
Thank you so much for resolving the issue quickly! :)
I have checked my internet speed, download speed is now stable at around 20Mbps. I checked the speed a few time in a hour period, and it is consistent at 20Mbps.
Thank you so much for resolving the issue quickly! :)
TM
Tebogo M's update18 Jul 2022, 18:21
Reviewer Update
Hi Zoleka,
I have checked my internet speed, download speed is now stable at around 20Mbps. I checked the speed a few time in a hour period, and it is consistent at 20Mbps.
Thank you so much for resolving the issue quickly! :)
I have checked my internet speed, download speed is now stable at around 20Mbps. I checked the speed a few time in a hour period, and it is consistent at 20Mbps.
Thank you so much for resolving the issue quickly! :)
TM
Tebogo M's updateReviewer Update
18 Jul 2022, 20:55Hi,
Unfortunately it turns out i gave feedback too soon. After 8PM the download speed has drastically dropped to as low as 2Mbps. Something is really going on, in the evening the speed drops and drops even further as it gets to late night. I suspect the speed is throttled come evening hours as it happens the same time/period everyday?
Unfortunately it turns out i gave feedback too soon. After 8PM the download speed has drastically dropped to as low as 2Mbps. Something is really going on, in the evening the speed drops and drops even further as it gets to late night. I suspect the speed is throttled come evening hours as it happens the same time/period everyday?
TM
Tebogo M's update18 Jul 2022, 20:55
Reviewer Update
Hi,
Unfortunately it turns out i gave feedback too soon. After 8PM the download speed has drastically dropped to as low as 2Mbps. Something is really going on, in the evening the speed drops and drops even further as it gets to late night. I suspect the speed is throttled come evening hours as it happens the same time/period everyday?
Unfortunately it turns out i gave feedback too soon. After 8PM the download speed has drastically dropped to as low as 2Mbps. Something is really going on, in the evening the speed drops and drops even further as it gets to late night. I suspect the speed is throttled come evening hours as it happens the same time/period everyday?
Vumatel's replyOfficial
19 Jul 2022, 07:25Good day Tebogo
Please note that we have re-opened the ticket and assigned it maintenance and indicated that the speed still keeps on dropping. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Please note that we have re-opened the ticket and assigned it maintenance and indicated that the speed still keeps on dropping. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Vumatel's reply19 Jul 2022, 07:25
Official
Good day Tebogo
Please note that we have re-opened the ticket and assigned it maintenance and indicated that the speed still keeps on dropping. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Please note that we have re-opened the ticket and assigned it maintenance and indicated that the speed still keeps on dropping. We will revert once feedback is received.
Kind Regards
Zoleka Guca
TM
Tebogo M's updateReviewer Update
19 Jul 2022, 09:35Hi Zoleka,
Okay, thank you.
Just some more information. Last night the download speed was low between 18:00 and 22:00. After 22:00 it was back and stable at 18Mbps.
Okay, thank you.
Just some more information. Last night the download speed was low between 18:00 and 22:00. After 22:00 it was back and stable at 18Mbps.
TM
Tebogo M's update19 Jul 2022, 09:35
Reviewer Update
Hi Zoleka,
Okay, thank you.
Just some more information. Last night the download speed was low between 18:00 and 22:00. After 22:00 it was back and stable at 18Mbps.
Okay, thank you.
Just some more information. Last night the download speed was low between 18:00 and 22:00. After 22:00 it was back and stable at 18Mbps.
Vumatel's replyOfficial
19 Jul 2022, 10:50Good day Tebogo
Thanks for your response.
Please note that your line is under investigation at the moment. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Thanks for your response.
Please note that your line is under investigation at the moment. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Vumatel's reply19 Jul 2022, 10:50
Official
Good day Tebogo
Thanks for your response.
Please note that your line is under investigation at the moment. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Thanks for your response.
Please note that your line is under investigation at the moment. We will revert once feedback is received.
Kind Regards
Zoleka Guca
TM
Tebogo M's updateReviewer Update
19 Jul 2022, 10:56Okay, thanks. I will wait feedback/update.
TM
Tebogo M's update19 Jul 2022, 10:56
Reviewer Update
Okay, thanks. I will wait feedback/update.
TM
Tebogo M's updateReviewer Update
20 Jul 2022, 08:18 Hi Zoleka, Last night I could not check the download speed. There was no internet connectivity, and is still down this morning.
TM
Tebogo M's update20 Jul 2022, 08:18
Reviewer Update
Hi Zoleka, Last night I could not check the download speed. There was no internet connectivity, and is still down this morning.
Vumatel's replyOfficial
20 Jul 2022, 08:56Good day Tebogo
Hope this email finds you well.
Please note that there is an outage around your area due to a fibre break and repairs are still in progress. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please note that there is an outage around your area due to a fibre break and repairs are still in progress. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Vumatel's reply20 Jul 2022, 08:56
Official
Good day Tebogo
Hope this email finds you well.
Please note that there is an outage around your area due to a fibre break and repairs are still in progress. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please note that there is an outage around your area due to a fibre break and repairs are still in progress. We will revert once feedback is received.
Kind Regards
Zoleka Guca
TM
Tebogo M's updateReviewer Update
20 Jul 2022, 10:05Okay, is there estimated time of when the repairs will be completed?
TM
Tebogo M's update20 Jul 2022, 10:05
Reviewer Update
Okay, is there estimated time of when the repairs will be completed?
Vumatel's replyOfficial
20 Jul 2022, 10:47Good day Tebogo
Hope this email finds you well.
Please note that we currently do not have an estimated time to repair. We will revert once feedback is received.
Kind Regards
Vuma Team
Hope this email finds you well.
Please note that we currently do not have an estimated time to repair. We will revert once feedback is received.
Kind Regards
Vuma Team
Vumatel's reply20 Jul 2022, 10:47
Official
Good day Tebogo
Hope this email finds you well.
Please note that we currently do not have an estimated time to repair. We will revert once feedback is received.
Kind Regards
Vuma Team
Hope this email finds you well.
Please note that we currently do not have an estimated time to repair. We will revert once feedback is received.
Kind Regards
Vuma Team
TM
Tebogo M's updateReviewer Update
21 Jul 2022, 09:08Hi,
My internet has been down for 3 days now.
Last night i received a call from your technical center to check what could be the fault. The PON led on my router is flashing green, so i was advised it shouldnt flash. If its flashing it means something is wrong with my line.
They said they will assign a technician to attend to it. Im yet to get a call from a technician. The call ref is ISP-817442.
Last night i even paid an additional R399 as i thought maybe is billing issues. This is frustrating.
My internet has been down for 3 days now.
Last night i received a call from your technical center to check what could be the fault. The PON led on my router is flashing green, so i was advised it shouldnt flash. If its flashing it means something is wrong with my line.
They said they will assign a technician to attend to it. Im yet to get a call from a technician. The call ref is ISP-817442.
Last night i even paid an additional R399 as i thought maybe is billing issues. This is frustrating.
TM
Tebogo M's update21 Jul 2022, 09:08
Reviewer Update
Hi,
My internet has been down for 3 days now.
Last night i received a call from your technical center to check what could be the fault. The PON led on my router is flashing green, so i was advised it shouldnt flash. If its flashing it means something is wrong with my line.
They said they will assign a technician to attend to it. Im yet to get a call from a technician. The call ref is ISP-817442.
Last night i even paid an additional R399 as i thought maybe is billing issues. This is frustrating.
My internet has been down for 3 days now.
Last night i received a call from your technical center to check what could be the fault. The PON led on my router is flashing green, so i was advised it shouldnt flash. If its flashing it means something is wrong with my line.
They said they will assign a technician to attend to it. Im yet to get a call from a technician. The call ref is ISP-817442.
Last night i even paid an additional R399 as i thought maybe is billing issues. This is frustrating.