Double debited and now I have to beg for my refund!!!

I’m dealing with Ntswaki Moloi in the complaints department she is not helpful does not respond to my emails and requested documents 7 days after my initial complaint was made , when i request a call back the call my husband instead of me our account was doubled debited on the 25 November and since then we have been begging for out money every day I have to do follow us i sent proof of payments proof of the double debit numerous emails but we are not getting the payment i am sick and tired you guys are unprofessional and are providing is with horrible service its not my fault that you decided to be greedy and take your payment twice i will go to the ombudsman if i have to still force after today i have all my emails from your unhelpful agent as well im sick and tired of this **** service!!!!!

I STAY in Bellville south please respond publically because replying in private is not working for me your customers deserves better , this is disgusting!!!