Double Charged via EasyPay Vuma Fibre Denies Payment Despite Active Service

I was double charged for my Vuma Fibre service through EasyPay using my Capitec account. After noticing the duplicate payment, I contacted Vuma for a resolution. Shockingly, they claim they have no record of the payment, yet my fibre line is active and connected — clear evidence that the payment was processed.

I have proof from my bank showing both payments went through. However, Vuma has offered no help and refuses to acknowledge the error. This is highly frustrating and unprofessional. I'm essentially out of money for a service I only used once — with no accountability from their side.

I am posting here to warn others and ask: Has anyone else experienced this with EasyPay or Vuma? How was it resolved?

I expect Vuma and EasyPay to take responsibility and refund the duplicate amount immediately.