MK
Marius K
1 reviews | Active since Feb 2018
11 Oct 2023, 09:52
Don't use vumatell unless you do the installation yourself
Today I have experienced the worste possible service in my lifetime, if Vumatel sends you people to install your Fibre expect to worse attempt in being assisted. There is literally a man hole full of Fibre cables right in front of my place and I can't be assisted it's the most disgusting service I have ever experienced. Make sure the property you stay at has the stuff inside you need that more capable people added before you remotely consider using them
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Replies (6)0
Replies (6)
Vumatel's replyOfficial
11 Oct 2023, 11:02Good day Marius
Please provide us with your full address, and we will assist with your inquiry.
Kind Regards
The Vuma Team
Please provide us with your full address, and we will assist with your inquiry.
Kind Regards
The Vuma Team
Vumatel's reply11 Oct 2023, 11:02
Official
Good day Marius
Please provide us with your full address, and we will assist with your inquiry.
Kind Regards
The Vuma Team
Please provide us with your full address, and we will assist with your inquiry.
Kind Regards
The Vuma Team
MK
Marius K's updateReviewer Update
11 Oct 2023, 11:16This is a pure example of the service you deliver, you reply here on a social platform but not on your own customer service channels. I prove my point.
MK
Marius K's update11 Oct 2023, 11:16
Reviewer Update
This is a pure example of the service you deliver, you reply here on a social platform but not on your own customer service channels. I prove my point.
Vumatel's replyOfficial
11 Oct 2023, 13:38Good day Marius
We apologize for the experience thus far. Please provide us with your full address, and we will assist with your inquiry.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please provide us with your full address, and we will assist with your inquiry.
Kind Regards
The Vuma Team
Vumatel's reply11 Oct 2023, 13:38
Official
Good day Marius
We apologize for the experience thus far. Please provide us with your full address, and we will assist with your inquiry.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please provide us with your full address, and we will assist with your inquiry.
Kind Regards
The Vuma Team
MK
Marius K's updateReviewer Update
11 Oct 2023, 14:00Vox already activated everything according to them but vumatel couldn't deliver. Seems vumatel upper management is a bit drowsy compared to vox, vox usually has a good name as a respectful company seems they just *****ed by vumatel. I would look into that if I was Vox management. According to Vumatel a Fibre cable area isn't capable even if the Fibre infrastructure is right by the gate. I'll inform the rest of the units they unfortunately will never have Fibre. So close but yet so far. Credit to MTN for already helping me in a short period with the high demand uncapped option they have. Unfortunately gets throttled but the room for full usage is quite high
MK
Marius K's update11 Oct 2023, 14:00
Reviewer Update
Vox already activated everything according to them but vumatel couldn't deliver. Seems vumatel upper management is a bit drowsy compared to vox, vox usually has a good name as a respectful company seems they just *****ed by vumatel. I would look into that if I was Vox management. According to Vumatel a Fibre cable area isn't capable even if the Fibre infrastructure is right by the gate. I'll inform the rest of the units they unfortunately will never have Fibre. So close but yet so far. Credit to MTN for already helping me in a short period with the high demand uncapped option they have. Unfortunately gets throttled but the room for full usage is quite high
Vumatel's replyOfficial
11 Oct 2023, 15:04Good day Marius
We apologize for the experience thus far. Please provide us with your full address, and we will assist with your inquiry, as your full address is required to investigate your inquiry.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please provide us with your full address, and we will assist with your inquiry, as your full address is required to investigate your inquiry.
Kind Regards
The Vuma Team
Vumatel's reply11 Oct 2023, 15:04
Official
Good day Marius
We apologize for the experience thus far. Please provide us with your full address, and we will assist with your inquiry, as your full address is required to investigate your inquiry.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please provide us with your full address, and we will assist with your inquiry, as your full address is required to investigate your inquiry.
Kind Regards
The Vuma Team
MK
Marius K's updateReviewer Update
11 Oct 2023, 16:46Look I was forced to use MTN uncapped by Vumatel for no reason as Vox activated the line sent the router and the back up ups. The manhole for Fibre is literally on my porch but you tell me it can't be done. If there is a company that can loose tons of clients for Vox, Vumatel is definitely the go to company, definitely not shy. Vox says go and Vuma says No. New slogan idea
MK
Marius K's update11 Oct 2023, 16:46
Reviewer Update
Look I was forced to use MTN uncapped by Vumatel for no reason as Vox activated the line sent the router and the back up ups. The manhole for Fibre is literally on my porch but you tell me it can't be done. If there is a company that can loose tons of clients for Vox, Vumatel is definitely the go to company, definitely not shy. Vox says go and Vuma says No. New slogan idea