AG
ANDRE G

1 reviews | Active since Jul 2010

25 Jan 2017, 02:14

DONT USE VUMATEL THEY ARE EVEN WORCE THAN TELKOM

<p>ON SUNDAY THE 22ND WE NOTICED THAT I FIBRE AND OUR PHONE WAS DOWN. WE JOINED THEM BECAUSE OF THE UNLIMITED CALLS AND STREAMING WE RUN 2 BUSSINESSES MY WIFE IS IN SALES SHE MAKES BETEWEEN 50 AND 80 CALLS A DAY THEREFORE THE PACKAGE WAS IDEAL FOR US SINCE SUNDAY WE HAVE BEEN CALLING THEM DAYLY TO COME OUT COLLECTED 6 REF NUMBERS ESCALATE TO LEVEL 2 OVER 10 TIMES STILL ON SERVICE THEY ARE LIERS EVERY DAY THEY PROMISE TO COME OUT THREE DAYS LATER STILL NOTHING THIS MUST BE THE MOST INCOMPATENT COMPANY I HAVE EVER HAD ANYTHING TO DO WITH I DEMAND I MONTH SUBSCRIPTION CREDIT AS THE CELL CALLS TO KEEP OUT BUSSINES RUNNING HAS COST US THOUSANDS LET THE CEO CONTACT ME ANDRE ********** 100</p>

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Replies (1)
Vumatel
Vumatel's reply25 Jan 2017, 11:19
Official

Good day

We sincerely apologise for the inconvenience caused and understand your frustration.

Please could you kindly email us your address and contact details to *** so that we can escalate your issue to the correct department and have it resolved as soon as possible.

Kind Regards

The VUMA Team