DONT USE VUMATEL

I am very unpleased with the level of service provided by Vumatel. Would even go as far as to say they are as bad as MWeb.

I took a package with them that only requires the fibre line to be activated as there is already fibre and boxes installed in the flat im renting. They apparently tried activating it but according to them the power to my router and ONT box was out, which is not the case as i have a UPS, and was told that after 24hours they would escalate the situation. This did not happen. I then proceeded to try and phone them on 3 separate occasions but was placed on hold which cost me about R100 as they dont Ever pick up their phones. I have even asked my ISP, Afrihost, which is the best ISP in South Africa, to try and escalate it on their side with Vumatel. This was unsuccessful.

I only work from home so wifi is a must have, and this has proven to be a very difficult situation.

Then their “clever” customer complaints procedure is a PDF document of about 10 pages that you have to sift through just to find a simple email address to send in a complaint.

0/10 would not recommend.