MM
Munira M

1 reviews | Active since Mar 2014

08 Nov 2017, 16:20

DONT USE AFRIHOST/VUMATEL/BRIGHTLINK

Made an application with Afrihost to install fibre - service provider for installation was Vumatel. They came to the complex in June to install the fibre network. I signed up with afrihost in August. To date NO FIBRE

Many many e mails, telephone calls. Excuses were like they had a book of LIES

Connection between the house and main unit Then it was the connection between the main unit and the fibre network Now its LOS (Loss of signal)

Between themselves and Brightlink (another service provider) they just pass the buck around. Have never been treated so terribly as a customer

Wanted to cancel my installation now, the supervisor did not come on the line. Had an excuse

Can only advise everyone else DONT USE AFRIHOST/VUMATEL/BRIGHTLINK

0
Replies (2)
Vumatel
Vumatel's reply09 Nov 2017, 14:48
Official

Good day

Please accept our sincere apologies for the service you have received thus far.Please note that we have escalated your query to our support team whom will be in contact with you and assist further.

Regards,

The Vuma Team

MM
Munira M's update14 Nov 2017, 15:28
Reviewer Update
Arrangements made on 13th Nov by Brightlink to send technicians today @ 3pm (14th Nov) to resolve the issue. Told the consultant that no one will be home other than at 3pm. Complex arrangements made for someone to be home. They pitched at 1330!!!!!!!! And now at 15h00 NO ONE Called Vumatel three times - they are clueless on how to contact Bright link to check if the technicians will arrive anytime ******* ******* ******* VUMATEL AND BRIGHLINK are *******