Don't know the difference between upgrading and cancelling a line.

I only wanted to upgrade my line and make it a little faster, "was what I was hoping for", Instead what I experience was 2 weeks of no Internet with empty promises of sending out technicians to try and fix the problem. Absolutely the worst service providers I have had in a long time. They are on the same level as early TELKOM ADSL services in the late 2000's