Does Vumatel want business or not???

For the past 6 months i have been trying to connect fibre at our property however, the ISP's keep advising that the address already has an active connection. I made contact with WebAfrica who has been trying to assist us (over a month) by sending our proof of address to Vumatel together with our confirmation that we currently do not have any fibre connection at the said address, however, we have not received feedback as yet and this is delaying our application process. We would like to urgently have this resolved but are not getting the correspondence from the service providers

It was found after research by WebAfrica that one of our neighbours ISP was using our address, however, when taken up by our neighbour and the ISP, The ISP disregarded this and said there is nothing they can do.

There is no contact number for Vumatel and neither does their *** email work.

I have had to revert to Hellopeter to complain in order to try and get some feedback.

Extremely frustrating !!! Does no one want business???