Does Vumatel even care for customer service?

I had my CPE installed on the 22nd of September and upon installation was told there was no live fibre or connection. As such the device has a constant red light flushing on the LOS terminal. The SLA communicated for fixing this to me by the installing technician was 24-48hours for the configuration to be completed on Vumatel's side. I have since then been waiting for my fibre to be sorted out. The frustrating thing is I am always told it will be sorted and that there will be technicians who will contact me but that is never the case. Numerous tickets have also been opened and are still open under my name yet there is no effort from your side to conclude this issue. I am beyond appalled to say the least with the 'i don't care attitude' displayed by your company. To think that I am experiencing problems with Vumatel already before I have not even started using the fibre; what more when I am using it? Every customer deserves better really!!!