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KF
Kate F

1 reviews | Active since Nov 2011

31 Jul 2018, 16:23

Does anyone actually work at Vumatel?

I am currently a Vumatel customer and have been trying for 2 months to upgrade my package to a higher speed package. I've been advised by my ISP and by the Vumatel call-centre (I have called a number of times) that this needs to be done through the Shop Vumatel website. Every time I try to log in with my login details, the site tries to register me as a new user and then tells me my email address already exists. It has been doing this for TWO MONTHS. I have sent two emails to the sales@vumatel email address and no-one has got back to me. To clarify - I am trying to UPGRADE my package and so doing, pay you MORE money every month. It appears that you do not want my business? Please assist.

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Replies (3)
Vumatel
Vumatel's reply31 Jul 2018, 17:50
Official

Good day Kate,

We truly apologise for the service that you have received from us thus far, we will follow up with our Sales team and they will make contact with you tomorrow to assist.

Kind regards

The VUMA Team

KF
Kate F's update08 Aug 2018, 12:40
Reviewer Update
Good day, I received an email from your Sales team who clearly did not read my message as they told me to reset my password, which I'm unable to do as detailed in my previous message. I have twice responded to the email re-explaining my problem, with absolutely no response. If I had any choice of fibre provider, I would move, but unfortunately Vumatel is the only provider in my street. PLEASE could I UPGRADE my package. I have been trying for three months and find this unbelievably frustrating. What does it take for Vumatel to want my business? Thanks, Kate
KF
Kate F's update27 Aug 2018, 17:02
Reviewer Update
I'M BEGGING YOU. PLEASE HELP ME VUMATEL. I have not had a response from you since 2 August, despite responding to your email a number of times. How do I get help? Please tell me, it's unbelievable to me that no-one works at Vumatel who can sell me a product that I want to purchase?!?!?