cL
cecil L

1 reviews | Active since Apr 2024

30 Apr 2024, 05:56

DO NOT USE VUMATEL OR ISP AXXESS - YOU WILL REGRET IT!

Vumatel supp**** by ISP Axxess are probably the worst, most frustrating companies in South Africa to engage with right now. I regret ever contracting these companies. Not only do they not have the skills to deal with clients but they do not have the knowledge or expertise to keep their product up and running. For 24 days in a row now I have had intermittent connectivity. Neither company knows what is wrong! Neither company can assist in telling me what is wrong. Neither company seems to even care. The standard answer is, "Log a fault and we will deal with it". When they do revert , their efforts to fix the fault are standard trial and error solutions which are not effective. I have been extremely patient but am exasperated. No internet, no business! No one cares and no one returns my request for someone to call me back to advise what is wrong or when it will be fixed. DO NOT EVER USE VUMATEL OR AXXESS YOUR WILL REGRET IT!

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Replies (2)
cL
cecil L's update30 Apr 2024, 07:33
Reviewer Update
Yes thank you, I appreciate this response, but this is exactly my point. This is the level of attention and response I have received for 24 days.
An automated response and the fault never gets fixed and absolutely no explanation from Vunatel!
cL
cecil L's update30 Apr 2024, 21:16
Reviewer Update

I have no connectivity again, my internet service hasbeen disrupted again for the 22nd day in a row! What am I supposed to do?