DN
Daistri N

1 reviews | Active since Aug 2018

11 Jan 2022, 16:27

DO NOT USE VUMATEL IN THE GREENSTONE COMPLEXES PLEASE !!!

I have been waiting 4 months for fibre to be connected. I app**** through afrihost and waited 2 weeks after vuma done the installation, still no fibre. Then I app**** through webafrica and again installation was done. I am still waiting almost a week later for the fibre line to be activated by vuma. They have no contact numbers or email on their website. You simply can't contact them. Even government departments have a better service than this fibre company. I cannot watch TV or use any devices as they all rely on fibre. And I have noticed this company only replies to certain complaints on this platform. Obviously they cannot even attend to customer complaints effectively because they don't care.

0
Replies (2)
Vumatel
Vumatel's reply12 Jan 2022, 09:34
Official
Good day, Daistri N

 We apologise for the inconvenience caused and the experience you had with us. 

Can you please email us your Vumatel order number and physical address  *** for us to assist you?

Kind Regards
The Vuma Team 
DN
Daistri N's update12 Jan 2022, 09:44
Reviewer Update
How would I do that if your email address is blocked out on this platform? And as I have mentioned you have NO CONTACT NUMBERS OR EMAIL.