DN
Daistri N
1 reviews | Active since Aug 2018
11 Jan 2022, 16:27
DO NOT USE VUMATEL IN THE GREENSTONE COMPLEXES PLEASE !!!
I have been waiting 4 months for fibre to be connected. I app**** through afrihost and waited 2 weeks after vuma done the installation, still no fibre. Then I app**** through webafrica and again installation was done. I am still waiting almost a week later for the fibre line to be activated by vuma. They have no contact numbers or email on their website. You simply can't contact them. Even government departments have a better service than this fibre company. I cannot watch TV or use any devices as they all rely on fibre. And I have noticed this company only replies to certain complaints on this platform. Obviously they cannot even attend to customer complaints effectively because they don't care.
Helpful (0)
Replies (2)0
Replies (2)Vumatel's replyOfficial
12 Jan 2022, 09:34Good day, Daistri N
We apologise for the inconvenience caused and the experience you had with us.
Can you please email us your Vumatel order number and physical address *** for us to assist you?
Kind Regards
The Vuma Team
We apologise for the inconvenience caused and the experience you had with us.
Can you please email us your Vumatel order number and physical address *** for us to assist you?
Kind Regards
The Vuma Team
Vumatel's reply12 Jan 2022, 09:34
Official
Good day, Daistri N
We apologise for the inconvenience caused and the experience you had with us.
Can you please email us your Vumatel order number and physical address *** for us to assist you?
Kind Regards
The Vuma Team
We apologise for the inconvenience caused and the experience you had with us.
Can you please email us your Vumatel order number and physical address *** for us to assist you?
Kind Regards
The Vuma Team
DN
Daistri N's updateReviewer Update
12 Jan 2022, 09:44How would I do that if your email address is blocked out on this platform? And as I have mentioned you have NO CONTACT NUMBERS OR EMAIL.
DN
Daistri N's update12 Jan 2022, 09:44
Reviewer Update
How would I do that if your email address is blocked out on this platform? And as I have mentioned you have NO CONTACT NUMBERS OR EMAIL.
