LW
Lynne W
1 reviews | Active since Sept 2019
20 Jul 2022, 14:23
DO NOT USE VUMATEL!!!! DISGUSTING
Good Day,
I am disgusted in your service and continuous runaround and my waste of money on phone calls to get no response from a manager since 16th July. I have moved to my new house and fibre is with Vumatel. Vumatel has not cancelled the previous owners fibre line so my ISP - Mweb is not able to activate my line due to Vumatel incompetency. I have called Vumatel numerous times and was told to speak to Brightlink and they have not helped at all. I would like my internet service to be activated today as I have spent over R1000 in data to be able to work from home because Vumatel will not respond to Mweb. Please call me urgently on *** to get this rectified today!!!!
Helpful (0)
Replies (8)0
Replies (8)
Vumatel's replyOfficial
20 Jul 2022, 14:49Good day
Hope this email finds you well.
Please send us your proof of payment to the below email address and we will assist.
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please send us your proof of payment to the below email address and we will assist.
Kind Regards
Zoleka Guca
Best regards,
Vumatel's reply20 Jul 2022, 14:49
Official
Good day
Hope this email finds you well.
Please send us your proof of payment to the below email address and we will assist.
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please send us your proof of payment to the below email address and we will assist.
Kind Regards
Zoleka Guca
Best regards,
Vumatel's replyOfficial
20 Jul 2022, 14:51Good day
Hope this email finds you well.
Please send us your proof of payment to the below email address and we will assist.
***
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please send us your proof of payment to the below email address and we will assist.
***
Kind Regards
Zoleka Guca
Best regards,
Vumatel's reply20 Jul 2022, 14:51
Official
Good day
Hope this email finds you well.
Please send us your proof of payment to the below email address and we will assist.
***
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please send us your proof of payment to the below email address and we will assist.
***
Kind Regards
Zoleka Guca
Best regards,
LW
Lynne W's updateReviewer Update
20 Jul 2022, 14:57Good Day Zoleka,
I am not sure you understand that my ISP is Mweb so I pay them on a monthly basis. I am not sure what proof of payment you want. Fibre is already installed in my house. I need Vumatel to cancel the line that is still active through Cell C from the previous owner so that Mweb can activate my line.
I am not sure you understand that my ISP is Mweb so I pay them on a monthly basis. I am not sure what proof of payment you want. Fibre is already installed in my house. I need Vumatel to cancel the line that is still active through Cell C from the previous owner so that Mweb can activate my line.
LW
Lynne W's update20 Jul 2022, 14:57
Reviewer Update
Good Day Zoleka,
I am not sure you understand that my ISP is Mweb so I pay them on a monthly basis. I am not sure what proof of payment you want. Fibre is already installed in my house. I need Vumatel to cancel the line that is still active through Cell C from the previous owner so that Mweb can activate my line.
I am not sure you understand that my ISP is Mweb so I pay them on a monthly basis. I am not sure what proof of payment you want. Fibre is already installed in my house. I need Vumatel to cancel the line that is still active through Cell C from the previous owner so that Mweb can activate my line.
LW
Lynne W's updateReviewer Update
20 Jul 2022, 15:13My address is 49 Buckingham Mews, 34 Mocke Road, Diep River. Cape Town. Please get a support or technicians to cancel the fibre line active through Cell C so Mweb can activate my line. This needs to be done today as I have waited since 16th July with no response from Vumatel or Mweb. Mweb has said they have sent all the necessary information to Vumatel and they do not have a response yet. I have spent over R1000 in data and I will be claiming this back from Vumatel as well as my monthly fee of R900 that I have paid and not used as I do not have internet due to Vumatel not assisting quickly.
LW
Lynne W's update20 Jul 2022, 15:13
Reviewer Update
My address is 49 Buckingham Mews, 34 Mocke Road, Diep River. Cape Town. Please get a support or technicians to cancel the fibre line active through Cell C so Mweb can activate my line. This needs to be done today as I have waited since 16th July with no response from Vumatel or Mweb. Mweb has said they have sent all the necessary information to Vumatel and they do not have a response yet. I have spent over R1000 in data and I will be claiming this back from Vumatel as well as my monthly fee of R900 that I have paid and not used as I do not have internet due to Vumatel not assisting quickly.
Vumatel's replyOfficial
20 Jul 2022, 15:22 Good day
Hope this email finds you well.
Please send us your proof of address to the below email address and we will assist.
***
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please send us your proof of address to the below email address and we will assist.
***
Kind Regards
Zoleka Guca
Best regards,
Vumatel's reply20 Jul 2022, 15:22
Official
Good day
Hope this email finds you well.
Please send us your proof of address to the below email address and we will assist.
***
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please send us your proof of address to the below email address and we will assist.
***
Kind Regards
Zoleka Guca
Best regards,
LW
Lynne W's updateReviewer Update
20 Jul 2022, 15:29Good Day Zoleka,
I have just sent the email. Please respond urgently. Mweb has apparently sent this on 16th July already and has told me they are waiting for feedback from Vumatel.
Please respond urgently.
Kind Regards,
Lynne
I have just sent the email. Please respond urgently. Mweb has apparently sent this on 16th July already and has told me they are waiting for feedback from Vumatel.
Please respond urgently.
Kind Regards,
Lynne
LW
Lynne W's update20 Jul 2022, 15:29
Reviewer Update
Good Day Zoleka,
I have just sent the email. Please respond urgently. Mweb has apparently sent this on 16th July already and has told me they are waiting for feedback from Vumatel.
Please respond urgently.
Kind Regards,
Lynne
I have just sent the email. Please respond urgently. Mweb has apparently sent this on 16th July already and has told me they are waiting for feedback from Vumatel.
Please respond urgently.
Kind Regards,
Lynne
LW
Lynne W's updateReviewer Update
22 Jul 2022, 08:31I would like to thank Michael Botha from Vumatel for being very very efficient in getting my issue escalated and following up with me to make sure I was kept in the loop all the time. 5* service from him.
LW
Lynne W's update22 Jul 2022, 08:31
Reviewer Update
I would like to thank Michael Botha from Vumatel for being very very efficient in getting my issue escalated and following up with me to make sure I was kept in the loop all the time. 5* service from him.
Vumatel's replyOfficial
22 Jul 2022, 09:29Good day Lynne
Thanks for taking our call earlier today.
Pleased to hear that you got assistance regarding your inquiry.
Kind Regards
Vuma Team
Thanks for taking our call earlier today.
Pleased to hear that you got assistance regarding your inquiry.
Kind Regards
Vuma Team
Best regards,
Vumatel's reply22 Jul 2022, 09:29
Official
Good day Lynne
Thanks for taking our call earlier today.
Pleased to hear that you got assistance regarding your inquiry.
Kind Regards
Vuma Team
Thanks for taking our call earlier today.
Pleased to hear that you got assistance regarding your inquiry.
Kind Regards
Vuma Team
Best regards,