Do not use Vumatel

Vumatel's service has deteriorated to the extent that I am seriously considering moving to another fiber supplier. The support period specified by Vumatel is 24 to 48 hours, 86 hours later my Vumatel line is still down, excluding the additional 24 hours of wasted time for a general outage when I did not have to log a ticket and she would call me back. Well that never happened. . The complex has 3 boxes side by side and the call center gave the technician the wrong details and did not give him the box number I gave when logging the call so he tests a working box and says it good. I suppose its to much to ask that he could possibly test the other boxes and find the one that's not working. Seriously do the technicians think a ticket is logged for a working box. The call center then tells me that he is on his way back and is checking the exchange box. The technician arrives and tells me he must go check the exchange box. The technician discovers a fault with the box and needs to come back, he says at 8am. The call center says it MAY BE this morning but PROBABLY this afternoon.