DO NOT USE VUMATEL !!!

Item: Vumatel
Rating: 1
Author: Kyle B

So I ordered fibre from Vumatel through Cool Ideas being my selected ISP (Internet Service Provider) to be installed into the new unit that we moved into on the 1st of Feb 2025. I ordered these services on the 31st of Jan. It is now almost the 1st of March and I STILL don’t have wifi, nor do I have any indication when I will receive this service. Vumatel’s technician came to install the router into our unit and asked where the router from my ISP was and I stated that they haven’t sent it yet and this is their process, because on Vumatel’s side it showed that there was still an active line in our unit (from the previous tenants THAT DO NOT LIVE THERE ANYMORE !) and now this delay is caused by them needing to cancel that active line, before activating our line. The Vumatel tech stated himself that this process should have been completed within 7 days of ordering the fibre. IT HAS STILL NOT BEEN RESOLVED.

My wife works from home so we’ve spent x4 times the amount that the package costs at Vuma to keep the household running. Vumatel keeps providing lie after lie after lie asking to allow us to give them 72 hours when it’s already been more than 2 weeks of waiting for nothing and those 72 hours of grace-period passed a week ago. It’s now almost been a month and still NOTHING has happened.

I have no idea what to do ?! I keep threatening to cancel, but they don’t seem to give two ****s about that so I believe they think they’re the bee’s knees in the internet business, but from my perspective they’re the lowest of the low and have no clue on how providing top quality service or customer service works.

This is also just a desperate attempt to try and get some sort of resolution out of this entire endless cycle of no replies and momentary lies provided over one or two emails sent by them and cool ideas per day. It’s like they’re not allowed to assist a customer immediately or send more that one or 2 emails per day… USELESS.

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Kyle B's updateReviewer Update

27 Feb 2025, 10:19

No too little, too late. It’s off on your side because I plugged it out and packed it away and you can send your technician to come and fetch it. I went somewhere else and got my wifi sorted out THE SAME DAY. You all are useless ! USELESS ! Helpless !!! Close your business because I want you all to understand that everyone i’ve spoken to thinks you are the worst in this industry. Someone in our same estate even said “I *UNFORTUNATELY* had to switch to Vumatel”. Your “company” is a joke and is content with doing LESS than the bare minimum and you should never feel prideful in the work you all claim to do. Please look at each other in the office, your so called “Vuma team” and laugh at each other. Although you think you’re laughing at the customers you all succeed in ****ing off and provide a disservice to. But you’re all actually laughing at the fact that you are all wasting your lives together by wasting other people’s time. Do you want to tell me that after a month of waiting, that my line is now FINALLY activated and ready to go on the *SAME* day that I decided to post you on Hello Peter and also send you cancellation emails ??? You’re the stupid ones if you think i’m going to take that as a coincidence. Thanks for NOTHING.

Kyle B's update27 Feb 2025, 10:19

Reviewer Update