AB
Annalene B
1 reviews | Active since Jan 2024
05 Jan 2024, 09:45
Do not resolve issues in time and lack of communication.
Lie about fixing issues and close tickets that have not been resolved. Keep on informing the service provider VOX that they will call the customer and there is no calls made.
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Annalene B's updateReviewer Update
05 Jan 2024, 14:35Dear Vumatel i have VOX as the service provide the ticket is VOX ***7. it was reported 02 Jan 3pm. the ticket was subsequently closed as "completed". it is a physical break in the fiber cable inside the house.
Timeline:
02/01 3pm ticket logged with VOX
04/01 1pm the ticket was escalated by VOX ticekt was closed by Vumatel dispute created
04/01 4pm called again for another escalation no confirmation call from Vumatel
05/01 9am called again no confirmation from Vumatel when technician will be sent.
05/01 11am called back no response from Vumatel allocation of technician status as "tentative"
05/01 3pm - out of 72hr turnaround time and no feedback or call received from Vumatel.
Timeline:
02/01 3pm ticket logged with VOX
04/01 1pm the ticket was escalated by VOX ticekt was closed by Vumatel dispute created
04/01 4pm called again for another escalation no confirmation call from Vumatel
05/01 9am called again no confirmation from Vumatel when technician will be sent.
05/01 11am called back no response from Vumatel allocation of technician status as "tentative"
05/01 3pm - out of 72hr turnaround time and no feedback or call received from Vumatel.
AB
Annalene B's update05 Jan 2024, 14:35
Reviewer Update
Dear Vumatel i have VOX as the service provide the ticket is VOX ***7. it was reported 02 Jan 3pm. the ticket was subsequently closed as "completed". it is a physical break in the fiber cable inside the house.
Timeline:
02/01 3pm ticket logged with VOX
04/01 1pm the ticket was escalated by VOX ticekt was closed by Vumatel dispute created
04/01 4pm called again for another escalation no confirmation call from Vumatel
05/01 9am called again no confirmation from Vumatel when technician will be sent.
05/01 11am called back no response from Vumatel allocation of technician status as "tentative"
05/01 3pm - out of 72hr turnaround time and no feedback or call received from Vumatel.
Timeline:
02/01 3pm ticket logged with VOX
04/01 1pm the ticket was escalated by VOX ticekt was closed by Vumatel dispute created
04/01 4pm called again for another escalation no confirmation call from Vumatel
05/01 9am called again no confirmation from Vumatel when technician will be sent.
05/01 11am called back no response from Vumatel allocation of technician status as "tentative"
05/01 3pm - out of 72hr turnaround time and no feedback or call received from Vumatel.