Do not ever use Vumatel

My services was canceled on after payment was deducted on 1 October. I was then told the only way to rectify this is to create a new order and that the payment I already made would now be allocated to the new order. When I follwed up today I am now being told that it is not possible to reallocate the payment.

I haven't been able to work since last week. Your customer service is horrible. On top of this I requested for a refund in August for an outage that went on for 2 weeks. I still have not received the refund.