Disturbing service

I keep on having the same problem over and over again. First it was during installation, the LOS light was on...a technician came and fixed it. Then it was sometime in March 2021, again a tech guy came. Again on the 24th April, tech guy came and "fixed" it. Now yesterday (the 27th April) again, and I'm still down, even after being told by 3 Mweb ISP agents that it has been escalated. I need to know why am I the only one affected in my area, why do I keep on having the same problem and what are the technicians not doing right? Also, when is it going to be fixed permanently. It is quite irritating, considering the fact that no one messes with it, I never miss a debit order, it is costly to call and log a ticket and highly costly not to have the internet service that I PAY for!!! Vuma won't help because I gave them an Mweb "internal" ticket number and not the one starting with ISP, even after I told them the tech guy just showed up without ever getting a ticket number and left without telling me to test