gN
gift N
1 reviews | Active since Aug 2022
28 Nov 2022, 11:00
Dissatisfied client about the type of service vumatel offers no assistance or way of contacting them
Vumatel hasn't been able to help me reconnect my suspended account do to a bounced debit order been trying to contact them just to get a reference number for my account to pay instead am being given a link to login which never sends am OTp u wait forever and even your agents take u from pillar to post without assistance being told they've sent an sms that I haven't received even to date
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Replies (2)0
Replies (2)
Vumatel's replyOfficial
28 Nov 2022, 11:35Good day
We apologize for the experience thus far.
Please note that your service has been suspended as your this month's payment failed to process. Kindly contact your ISP(SADV) for any assistance with billing and payment inquiries.
Kind Regards
The Vuma Team
We apologize for the experience thus far.
Please note that your service has been suspended as your this month's payment failed to process. Kindly contact your ISP(SADV) for any assistance with billing and payment inquiries.
Kind Regards
The Vuma Team
Vumatel's reply28 Nov 2022, 11:35
Official
Good day
We apologize for the experience thus far.
Please note that your service has been suspended as your this month's payment failed to process. Kindly contact your ISP(SADV) for any assistance with billing and payment inquiries.
Kind Regards
The Vuma Team
We apologize for the experience thus far.
Please note that your service has been suspended as your this month's payment failed to process. Kindly contact your ISP(SADV) for any assistance with billing and payment inquiries.
Kind Regards
The Vuma Team
gN
gift N's updateReviewer Update
28 Nov 2022, 11:42My Isp is vuma Fibre been contacting them with no assistance as you are also not asking me but redirecting me back to an online profile that does work it never allows 1 to login all am asking for is reference to be able to pay my account this back and forth and sending me from pillar to post isn't helping me I've sent whatsapp, I've tried logging in and I've phoned you guys no answer just waiting forever as caller number 5 and all I want is to pay and get connected but how do I pay without a paying reference that's all am asking for
gN
gift N's update28 Nov 2022, 11:42
Reviewer Update
My Isp is vuma Fibre been contacting them with no assistance as you are also not asking me but redirecting me back to an online profile that does work it never allows 1 to login all am asking for is reference to be able to pay my account this back and forth and sending me from pillar to post isn't helping me I've sent whatsapp, I've tried logging in and I've phoned you guys no answer just waiting forever as caller number 5 and all I want is to pay and get connected but how do I pay without a paying reference that's all am asking for