Dissatisfied

I signed up with Vuma ro make use of thier services at the beginning of February 2024, I received my reference and went to pay at pepstores at Alexandra mall around the 07th of February. I was then advised that the rurn around time is 16 days. I then had a representative from Vumatel who called me and advised that my Fibre will be installed the following day after the 16 days had lapse but ro date I still do not have Fibre I have paid for a service that I still don't have even today. I feel so disappointed and disrespected buy how vumatel treated me as a client I called two of their installers who also promised me false hope. I would like for someone to assist me urgently I am currently sitting here with no internet connection