Dissatisfaction of service

Worst experience ever. First you have to pay for an installation line due to an unforseen even(heavy rainfall and damage to property) in which you then **** to that your account will be placed on hold till the installation is done, then you get debited for 5 months(whilst you are aware that they said your account is on hold until you can pay for the installation) then it takes forever to contact them to get an installation done in which you have to pay for and then now when you query for the refund of the 5 months when no line was connected, you get told 'there is no such thing or that only a partial refund can be done'. What company provides a service and then debits its clients for a money making scheme but fails to provide a service or refund for no service in the time of this???? Utterly disgusted by failure of service and processes within this company, definitely getting all of my family and friends to discontinue from them. Advise to future customers is please don't even think of getting Vumatel Fibre, you will definitely regret it once you have an account with them!