AI
Anonymous I
1 reviews | Active since Jun 2020
02 Aug 2022, 13:00
Dissapointment!!
I ordered my fiber router with Vodacom on the 26th of June and it was delivered before the 7th of July. Vuma was suppose to come and install or migrate previous tenant's ONT to me. I have been waiting for them since then, close to a month now with this query. Vodacom has escaleted the issue about 3 to 4 times. The only time Vumatel picked up my call was yesterday, a call which was picked up by the receptionst who did not have the details and said she was gonna call me after 10 minutes. Today is another day still no call from Vumatel.
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Replies (6)0
Replies (6)AI
Anonymous I's updateReviewer Update
02 Aug 2022, 17:58 Lease agreement sent. But you're being ridiculous, how would I know that there is an active service at my address, I explained this so many times that there was someone staying here before and your useless technicians seems to understand but you are telling me this now after a month. Please fix this.
AI
Anonymous I's update02 Aug 2022, 17:58
Reviewer Update
Lease agreement sent. But you're being ridiculous, how would I know that there is an active service at my address, I explained this so many times that there was someone staying here before and your useless technicians seems to understand but you are telling me this now after a month. Please fix this.
Vumatel's replyOfficial
03 Aug 2022, 12:26Good day
Thank you for providing us with the documents.We have submitted them to the relevant department.
Regards
The Vuma Team
Thank you for providing us with the documents.We have submitted them to the relevant department.
Regards
The Vuma Team
Vumatel's reply03 Aug 2022, 12:26
Official
Good day
Thank you for providing us with the documents.We have submitted them to the relevant department.
Regards
The Vuma Team
Thank you for providing us with the documents.We have submitted them to the relevant department.
Regards
The Vuma Team
Vumatel's replyOfficial
04 Aug 2022, 14:47Good day
Kindly note that we tried calling but the number rang unanswered. Kindly note that your address has been cleared you can place an order with your desired ISP.
Regards
The Vuma Team
Kindly note that we tried calling but the number rang unanswered. Kindly note that your address has been cleared you can place an order with your desired ISP.
Regards
The Vuma Team
Vumatel's reply04 Aug 2022, 14:47
Official
Good day
Kindly note that we tried calling but the number rang unanswered. Kindly note that your address has been cleared you can place an order with your desired ISP.
Regards
The Vuma Team
Kindly note that we tried calling but the number rang unanswered. Kindly note that your address has been cleared you can place an order with your desired ISP.
Regards
The Vuma Team
AI
Anonymous I's updateReviewer Update
04 Aug 2022, 14:53Lol, wow. One missed call that I missed and that is trying to call me. What do you want me to say to the ISP exactly because they delivered what was neeeded?
AI
Anonymous I's update04 Aug 2022, 14:53
Reviewer Update
Lol, wow. One missed call that I missed and that is trying to call me. What do you want me to say to the ISP exactly because they delivered what was neeeded?
AI
Anonymous I's updateReviewer Update
04 Aug 2022, 16:01I have called the ISP(Vodacom ) they are telling me that they will be escalating to Vumatel, please call me?
AI
Anonymous I's update04 Aug 2022, 16:01
Reviewer Update
I have called the ISP(Vodacom ) they are telling me that they will be escalating to Vumatel, please call me?
Vumatel's replyOfficial
05 Aug 2022, 09:59Good day
Thank you for taking our call. We will be in contact with you as soon as the team confirms your serial number.
Regards
The Vuma Team
Thank you for taking our call. We will be in contact with you as soon as the team confirms your serial number.
Regards
The Vuma Team
Vumatel's reply05 Aug 2022, 09:59
Official
Good day
Thank you for taking our call. We will be in contact with you as soon as the team confirms your serial number.
Regards
The Vuma Team
Thank you for taking our call. We will be in contact with you as soon as the team confirms your serial number.
Regards
The Vuma Team