Dissapointing Client Service

I have app**** for Vumatel fibre paid the premium but am still not connected. I have been waiting 2 weeks if not more for my service to be activated. I'm sitting with 2 routers, a fibre line but no wifi. Everyday I get told a ticket has been logged, a technician will come out to assist you but no luck. I have paid for a service which I don't have the luxury of enjoying. Today I get told that the line is active but we don't have the router. So our original router is sitting at someone else's premises and they are enjoying the service which I have paid for. How pathetic!!! A supervisor by the name of Sibusiso was supposed to call me as a matter of urgency today but nothing as expected. I will never ever refer anyone to your service, it is putred. I work with clients on a daily basis and know how important customer service as well as positive feedback is.