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1 reviews | Active since Apr 2017

01 Mar 2024, 11:39

Disrespectful

The lady that answers the calls at VUMA tell is extremely unprofessional , she should not be answering phones. Disrespectful laughing at customers. when she can hardly spell and pronounce names. PPI installation Fibre ***Ref- ISP-***

0
Replies (3)
Vumatel
Vumatel's reply01 Mar 2024, 14:20
Official
Good day Craig

Please note that we have escalated the above-provided ticket to our support team to assist. We will revert once feedback.

Kind Regards
The Vuma Team
's update02 Mar 2024, 08:19
Reviewer Update
This matter has still not been resolved , It is difficult to reach this company . I have been having issues with my connection since Dec/Jan and End of February . I foresee more issues end of March because they have been consistently letting us down. We paying for a service with our hard earned money for a company to let us down like this. WIFI down since Thursday and nobody has bothered to come out.
Ticket ref: ISP-***
Vumatel
Vumatel's reply04 Mar 2024, 10:45
Official
Good day Craig

Please note that the provided ticket has been closed and sent back to the ISP, as your connectivity is restored and stable on our end. Kindly advise if you are still experiencing connectivity issues.

Kind Regards
The Vuma Team