Disorganized / Unprofessional / BS

<p>This started back in February 2017 when the residents of our complex were informed that Vumatel would be hooking us up. Installation for the complex was done by the end of March. Then every single week we were told (by helpdesk, supervisors, sales reps, managers) that installations for the individual units would take place next week...then next week, on so on until now, the beginning of June (2 months). </p> <p> </p> <p>Finally managed to book without hassle and the guys even pitched up an hour early to set us up. </p> <p> </p> <p>Logged onto the Vumatel Portal, registered an account, found a package we wanted and went to activate it. No. Their system has the wrong object number and address linked to this line. I logged about 2 hours worth of calls this day (Friday, 2 June). At first I was told their system is still configuring the installation on their side. Second call same thing but that it should be resolved by 5pm. By 8pm still the same issue, can't activate a package because details on their system are still wrong. But wait -</p> <p> </p> <p>I am then told that the matter has to be referred to Installation Department which only operates Monday to Friday because it looks like the exchange switch has our line linked up to some other complex in the area. It's friday night and after spending most of the day with tech support they tell me I have to wait til Monday for them to MAYBE be able to sort us out...*** Vumatel? This is Telkom-Level BS!</p> <p> </p> <p>Get your s**t together.</p> <p> </p> <p>[end of vent]</p>