Disorganised and sloppy with installations
<p>Vumatel is so disorganised and sloppy with their installations. Since my application of my fibre installation, i have emailed them and even rep**** to their own emails about installing a fufibre box outside of my house, because there is not one.</p> <p> </p> <p>Then surprise, surprise, the day of installation comes, and guess what! No box! Now after waiting 2 weeks, now i get told i need to wait another week because they are busy with other installations!</p> <p> </p> <p>So i get placed to the back of the queue just because they ****ED UP!</p> <p> </p> <p>Prior to this... my neighbour, also ordered fibre and experienced the same thing, and he is still waiting for his fibre, with no box installed, and this was 2 weeks prior to mine.</p> <p> </p> <p>You guys are pathetic and disorganised at what you do!</p> <p> </p>
Good day Wesley
We sincerely apologise for any inconvenience caused.
Kindly note that we have escalated your issue to the Installations Manager and we will be in contact with you. Should you require any further assistance, kindly email us at *** so that we can assist you.
Once again, apologies for the inconvenience caused.
Kind Regards,
The VUMA Team
Good day Wesley
We sincerely apologise for any inconvenience caused.
Kindly note that we have escalated your issue to the Installations Manager and we will be in contact with you. Should you require any further assistance, kindly email us at *** so that we can assist you.
Once again, apologies for the inconvenience caused.
Kind Regards,
The VUMA Team
I am not interested in escalations because that takes days if not weeks with you people. I want this sorted out today, as 4 weeks to 2 weeks is a long wait, and now I need to wait till next week again.
Sort out your **** and stop inconveniencing me. My business is standing still because I have no internet because like a fool, I keep waiting and accepting your suggestions and escalations.
I want this sorted out today!
I am not interested in escalations because that takes days if not weeks with you people. I want this sorted out today, as 4 weeks to 2 weeks is a long wait, and now I need to wait till next week again.
Sort out your **** and stop inconveniencing me. My business is standing still because I have no internet because like a fool, I keep waiting and accepting your suggestions and escalations.
I want this sorted out today!
Here is an update for you!
I get a call from your call centre to tell me that there is no fibre in my area.... Now Ummm... excuse me but that is bull ****. My neighbour to the left of me has a wall box and he has fibre.
Guys, do me a favour and stop lying and bull****ting around your **** up. You guys are digging a deeper trench with all the **** you are spreading and it is not going to look good for you when I take you to court for a loss of income due to negligence.
You guys are digging a deeper trench with all the **** you are spreading and it is not going to look good for you when I take you to court for a loss of income due to negligence.
Get your trenching people/contractors out and get ti sorted. I am not waiting for another week.
Here is an update for you!
I get a call from your call centre to tell me that there is no fibre in my area.... Now Ummm... excuse me but that is bull ****. My neighbour to the left of me has a wall box and he has fibre.
Guys, do me a favour and stop lying and bull****ting around your **** up. You guys are digging a deeper trench with all the **** you are spreading and it is not going to look good for you when I take you to court for a loss of income due to negligence.
You guys are digging a deeper trench with all the **** you are spreading and it is not going to look good for you when I take you to court for a loss of income due to negligence.
Get your trenching people/contractors out and get ti sorted. I am not waiting for another week.