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Shalen N

1 reviews | Active since Oct 2016

08 Oct 2017, 18:11

Dishonest, ***********

Hi

Fibre has been down since tuesday, because of a cross batch line. Contacted the call centre over 10 times this week. Have been told they will come through on saturday which they did not, told they would come through today only to phone them now to find out that there is no technician available after someone phoned me and promised they will come through. Lost an entire weekend waiting for these guys. Also they just closed my ticket. My frustration comes from the fact this is their mistake which they are unwilling to fix and they constantly lie about coming through which they never do. Ticket Nos ; 18614, 18350 Regards

0
Replies (5)
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Shalen N's update09 Oct 2017, 18:14
Reviewer Update
Been **** to again, spoke to head office, someone confirmed they will be here between 05:30om and 07:00pm. Called them again now and they say they will come through tomorrow or maybe today this was after a confirmed appointment. I had to call the call centre to find this out, Also no response to my initial post above. This is now the 04th time they have cancelled on me. Also still no response to the post above
SN
Shalen N's update09 Oct 2017, 19:24
Reviewer Update
19:22 and still now technician, I wonder what it will take to actually get a call from management. Thank you to the lady who did call me however my issue is still not resolved
SN
Shalen N's update10 Oct 2017, 06:54
Reviewer Update
Hi, My fibre has been restored. Thank you very much Grace for all your help and going the extra mile, also for calling me this morning to check if everything is ok. That was really great service. I dont think this issue would have been resolved without you I however am still not happy with the company based on the below Line was cross patched than disconnected Numerous appointments booked but no one pitched Ticket being cancelled
Vumatel
Vumatel's reply10 Oct 2017, 14:16
Official

Hi Mr Naidoo

Thank you for the feedback we will make sure Grace sees this.

Regards

The Vuma Team

Best regards,

SN
Shalen N's update11 Oct 2017, 08:34
Reviewer Update
Hi, It is unfortunate that I have to report that my issue has not been resolved. My object ID has been changed and now I cannot connect to ISP. Please can you help me. Kind Regards Shalen Naidoo