Disheartening

I just find it fascinating that we have to pay a reinstallation fee without any inspection on the property and the line. This will be the 4th time since December that we having issues with the same line and same area where previous technicians came out and fixed it.We have paid twice for this specific line since December .We had an issue in Dec , Jan and somewhere in March and now in June. Surely we need to start looking at Defective workmanship or Defective products , Because surely one cannot have the same issue four times in a space of 6 months. As a consumer it is extremely disheartening to be billed over and over for the exact same thing. Please can we get a solution to this matter.