Disgusting service - will never recommend

8 Nov 2017 The first time your team came out to install. They called me and advised that there was no CTP and that they would need to escalate this.

In the next two weeks I called Vumatel every single day to which i constantly received the response that my issue was being escalated. The reference number was 24314. After being re-escaletd multiple times I still heard nothing back. Coincidentally I had a meeting in your building and came up to see who i could speak to directly. I spoke to Hendrik who said he would come out personally on Thursday 23rd.

Thursday 23rd. I received a call in the morning from britelink to schedule my installation for later that day so it was no longer necessary for Hendrik to come out. The were meant to arrive at 3pm and at 4pm I had to call to find out where they were. They arrived at 4:30pm and concluded that they could not install.

I called Henrik who put me in touch with Michael and later Bryon. They agreed to come out and actually install the CTP and/or finally find a solution to get fibre into my unit.

Wednesday 29th. Byron and Michael arrived with their team and ensured that a line was ready for the installation to take place on Friday as scheduled.

Friday 1st. The installation team is scheduled to arrive at 11am. At 11:30 I receive a call that they will be 30 mins late. I call at 1pm to find out that no one has arrived yet so I called the guy who called me and he says he will go out personally and install the line. He arrived at my house at approx 2pm. In between the installation he called to tell me he needed to leave to collect something. At about 5pm I called him and he said that he had finished putting the line into my unit but the line needed to be spliced so he would have to report back that someone else has to come out.

Since then he has marked the job as complete and Mweb is now charging me for a service I cannot receive. Telkom has begun to migrate my line so I now have no internet.

Monday 4th I receive a call today from Britelink for someone to come out "at the latest 11:15am" - I'm still waiting. I'm happy I didn't actually leave work to go home and sit and wait for a team of people who were never going to pitch.

The workmanship of the installation is disgusting as an added bonus to this nightmare of a story.