Disgusting service Vumatel - Second

After reading thro other poor service complaints, I just had to add to this "Disgusting service Vumatel" I ordered my fibre thro Vumatel who came highly recommended in our area. This was in November last year, we now in Feb 2019. Every time I have called, promises were made to escalate my query. It's taken months for them to figure out that there is no actual fibre from the manhole to our actual wall connection point.