1 reviews | Active since Sept 2023
Disgusting Service Vumatel & Mweb
My debit Order did not not go through due to a technical issue on Mweb side. I have this line since 2022. There was no payment link on messages as per the agent. They transferred me to sales & advised, they have to do a new sale. Chad did a new a sale. I immediately received a payment link and did payment around 12h00 on the 30 April. They told me & it reflected online that Activation will be 01 May. To date we have been given a run around. Today the 02 May 2 gentleman rock up at my gate with No confirmation. I did not open for them due to no confirmation received from Vumatel & No appointment was made. They are requesting payment again which we paid they confirmed that they have received. The new completion date is now 20 May. Really disgusting service
Thank you for taking our call. Please note that we have escalated your query to activation.
Regards
The Vuma Team
Thank you for taking our call. Please note that we have escalated your query to activation.
Regards
The Vuma Team
Please note that the support team is working on your query. We will revert as soon as the service has been activated.
Regards
the Vuma Team
Please note that the support team is working on your query. We will revert as soon as the service has been activated.
Regards
the Vuma Team
What is the turn around time, I have been waiting from the 30 April 2024. This is getting ridiculous that we are getting pushed from pillar to post with no accuracy in your update.
What is the turn around time, I have been waiting from the 30 April 2024. This is getting ridiculous that we are getting pushed from pillar to post with no accuracy in your update.