Disgusting Service Vumatel

Item: Vumatel
Rating: 1
Author: Ashwin W

For the last 5 weeks i’ve been experiencing connectivity issues on my fibre line. I should have 20Mbps line but it fluctuates between 5Mbps and sometime 11Mbps when running a speed test, my ISP escalated this issue numerous times to Vumatel and all they did was reset my connection. To date the problem still persists and i have not received a call or even a visit from a technician. My ticket numbers are ISP-*** ISP-*** ISP-***

Helpful (0)

Replies (2)

Vumatel's replyOfficial

30 May 2023, 07:02

Good day
Kindly note that the above-provided tickets have been closed and your line has been configured and connectivity is restored and stable on our end. Please reboot and advise on the speed received.

Kind Regards
The Vuma Team

Vumatel's reply30 May 2023, 07:02

Official

Ashwin W's updateReviewer Update

30 May 2023, 18:42

I’ve rebooted my reboot numerous times and after the reboot tonight i ran another speed test.

My current test results are:
1.63Mbps download
4.87Mbps upload

Those speeds aren’t remotely close to the 20/10 that i am suppose to be getting.

Regards
Ashwin

Ashwin W's update30 May 2023, 18:42

Reviewer Update