Disgusting service Vumatel

Despite numerous attempts to get thigns working at Vumatel so that I can be provided with a fibre service, the so-called "heroes" of Vumatel have done absolutely nothing - I had logged 2 hello peter complains last week and eventually got a call from Vumatel to say my issue has been resolved - however, having spoken to WiFibre, my ISP, there are still issues with the Vumatel portal which allows the ISP to accept the order - this has now been going on for 3 weeks - and every single time it is Vumatel who is the problem and the bottleneck in the process.

So Vumatel, whats your move? Are you actually going to do something about this or not or should we start going to the consumer court?