Disgusting Service, New WiFi but ZERO CONNECTION

We have ordered our WiFi package and we were told it’s going to take 24-72 hours. 5 days later and we still have no WiFi. I work from home, I called the call centre and was told “it is what it is, there’s nothing we can do”. I even just want to cancel. As we’re not being supported at all!!!!! Ref: OVC-***