MM
Mbulelo M
1 reviews | Active since Oct 2025
17 Oct 2025, 06:45
Disgusting service from Vumatel 🤢
I’m disgusted by the service of Vumtel and Mweb. It’s been 6 days of no connection and being sent from pillar to post. After hundreds of rands spent on airtime trying to resolve the issue it’s still not sorted for a service I paid for in full!
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Replies (3)MM
Mbulelo M's updateReviewer Update
17 Oct 2025, 07:25Riana Street, fountain Views unit 26 Brackenfell, Cape Town.
Ticket number : ***4
How in the ****** hell do you say you have given the line to someone else while we told you that we haven’t moved and sent you proof of address and the lease. Do you have any idea of the inconvenience this has caused? An former employee of yours even said your a nonsense service provider and that we should move someone else.
Ticket number : ***4
How in the ****** hell do you say you have given the line to someone else while we told you that we haven’t moved and sent you proof of address and the lease. Do you have any idea of the inconvenience this has caused? An former employee of yours even said your a nonsense service provider and that we should move someone else.
MM
Mbulelo M's update17 Oct 2025, 07:25
Reviewer Update
Riana Street, fountain Views unit 26 Brackenfell, Cape Town.
Ticket number : ***4
How in the ****** hell do you say you have given the line to someone else while we told you that we haven’t moved and sent you proof of address and the lease. Do you have any idea of the inconvenience this has caused? An former employee of yours even said your a nonsense service provider and that we should move someone else.
Ticket number : ***4
How in the ****** hell do you say you have given the line to someone else while we told you that we haven’t moved and sent you proof of address and the lease. Do you have any idea of the inconvenience this has caused? An former employee of yours even said your a nonsense service provider and that we should move someone else.
MM
Mbulelo M's updateReviewer Update
17 Oct 2025, 08:58Yes, this is the exact nonsense that’s been happening the past 6 days. MWEB has been saying the fault is on your side and awaiting your technicians to come out!
MM
Mbulelo M's update17 Oct 2025, 08:58
Reviewer Update
Yes, this is the exact nonsense that’s been happening the past 6 days. MWEB has been saying the fault is on your side and awaiting your technicians to come out!
MM
Mbulelo M's updateReviewer Update
17 Oct 2025, 09:331. I got a call from Mweb that someone had made an application with another service provider and they needed confirmation of whether or not we’re moving out or if we’d cancelled our line.
2. I confirmed both telephonically and via email that this isn’t the case
3. They wanted a proof of address and I sent them the lease
4. The line is active with Vuma but not with our service provider.
5. Mweb has logged a ticket with Vuma to release the line back to them so we can get internet.
2. I confirmed both telephonically and via email that this isn’t the case
3. They wanted a proof of address and I sent them the lease
4. The line is active with Vuma but not with our service provider.
5. Mweb has logged a ticket with Vuma to release the line back to them so we can get internet.
MM
Mbulelo M's update17 Oct 2025, 09:33
Reviewer Update
1. I got a call from Mweb that someone had made an application with another service provider and they needed confirmation of whether or not we’re moving out or if we’d cancelled our line.
2. I confirmed both telephonically and via email that this isn’t the case
3. They wanted a proof of address and I sent them the lease
4. The line is active with Vuma but not with our service provider.
5. Mweb has logged a ticket with Vuma to release the line back to them so we can get internet.
2. I confirmed both telephonically and via email that this isn’t the case
3. They wanted a proof of address and I sent them the lease
4. The line is active with Vuma but not with our service provider.
5. Mweb has logged a ticket with Vuma to release the line back to them so we can get internet.