Disgusting service from Vumatel

Dear Vumatel,

Absolutely disgusting service.

Firstly, Karabo should be reassigned to a back office somewhere. In my view he has no clue how to deal with customers.

Yesterday a constant electric sound was coming from our vumatel router. Despite my insistence that this was more of a safety issue and that I was less bothered about not having internet, no one would assist. Even unplugging was of no use. My personal router also wouldn’t switch back on. I suspect a surge from your vumatel router.

Today someone pitches up, scratches his head and claims he has no idea why this could happen. Fiddled around and replaced one or two things then leaves. Apparently it’s sorted. It’s not. The electric sound is back. Clicking clicking, I’m waiting for the fire.

Call again, Karabo could care less. Vague. Silent. As if I’m suppose to fill in the blanks. No manager is available. Apparently the manager is awol. Karabo doesn’t care to elaborate if or when someone will call me back. Karabo needs a lunch back. Somewhere in the back office away from people. Pls someone give Karabo a sandwich and a quiet room with filing.

Let it be stated publicly: If my house burns down, someone gets hurt or any of my equipment breaks due to your negligence I will most certainly hold you accountable and take this matter further.

Disgusting. Time to go to Open Serve!

PS: my ticket number is 134711