Disgusting service from Vumatel

My fibre was installed on Saturday, but two very unhelpful ‘’heros’’. I was left with nothing, but the installation is done. Apparently there is a problem with the box – someone will come fix it, you don’t need to be home. This will be done before the end of today, 1pm to be exact.

I went out, came back home, contacted my service provider to link my fibre. Turns out Vumatel did nothing. Spent hours on the phone to support consultants at Afrihost and Vumatel, your call centre agent logged a ticket, and promised someone would contact me to arrange for a tech to come out.

Low and behold, I had contact vumatel again as i heard nothing.

No joy. Being sent from pilar to post – just to be asked the same questions regarding the unit that was installed.

The entire morning once again back and forth. Still nothing has been resolved. No clue when someone will be at my property to sort the issue out.

This is disgusting service to a new client to say the least. And then when you speak to someone in Management - you get a ****y response.