AP
Annwyn P

1 reviews | Active since Mar 2009

18 Apr 2017, 15:16

Disgusting Service from Vumatel

<p>I have have made 4 appointments with Vumatel for the fiber to be installed into my house and not 1 person from Vumatel has ever pitched for any of these appointments!!</p> <p>When you call the customer care line they insist that they will transfer you to a technician and then you are put on hold and left like that!!!</p> <p> </p> <p>Get your ****** act together!!!!!!!!!!!!!!!!!!!!</p>

0
Replies (2)
Vumatel
Vumatel's reply19 Apr 2017, 09:28
Official

Good day Annwyn

We apologise for any inconvenience caused.

Kindly note that we have escalated your issue to the Installation Manager and we will be in contact with you to address it.

Should you require any further assistance, kindly email us at *** so that we can assist you.

Once again, apologies for the inconvenience caused.

Kind Regards,

The VUMA Team

AP
Annwyn P's update20 Apr 2017, 10:31
Reviewer Update

I would like to know why I have to resort to being a B%*$% to get service?

It is so unpleasant and unnecessary.

Thank you for coming to install my fiber....finally! This could have all been avoided had this been handled correctly.