1 reviews | Active since May 2025
Disgusting service from “Vuma” or “fly.cool” or whoever you are
We got our fibre through contacting Vuma however whenever we have any issues we need to go through fly.cool who we are getting poor service from. We are constantly getting the run around with no resolution being told it is eacalated to Vuma. Why are we not able to get through to Vuma? Why did our neighbour just get Vuma fibre installed yet we cant get a technician to come fix our lost connection? Why are we being told there is civil unrest so all installations and maintenance are on hold yet people are getting installed but no maintenance being done? Vuma has not contacted us once, all we are dealing with is fly.cool who is “escalating” to Vuma yet we got our fibre from Vuma. Absolutely pathetic and disgusted that 9 days later nothing has been done
We apologize for the experience thus far. Please note that the ticket logged with your ISP has been linked to an outage in the area, however, the area has been placed on hold due to civil unrest in the area. The situation was the result of a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please note that the ticket logged with your ISP has been linked to an outage in the area, however, the area has been placed on hold due to civil unrest in the area. The situation was the result of a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Kind Regards
The Vuma Team