DISGUSTING SERVICE FROM VUMA

I am utterly disgusted with the level of service received from Vumatel it's been an absolute nightmare! Filled with anxiety, frustration, stress, and TIME!!!! I have cancelled my services with my precious isp provider as they did not meet my isp requirements. I then needed to get connected with another, and they couldn't connect me as my line needed to be cleared that is all that was required from vuma But ... VUMA HAS BEEN TERRIBLE!!!!! The ticket was created days ago and still nothing has been done. Their customer service is terrible, agents don't know what's happening and are so rude.

Vuma literally had 1 job, literally just a few clicks of a button yet they are making this so difficult.

I work from home, my job requires internet I have already lost out on so much money

How much longer do I have to go through this.

I am so disappointed that we have to go through such great lengths for simple matters to be resolved, it's actually sad that you have to be afraid to have fibre issues because the provider constantly fails you.