DC
Douie C
1 reviews | Active since Apr 2014
12 Jul 2018, 16:31
DISGUSTING SERVICE FROM CELLC AND VUMATEL. NO CONNECTIVITY
CONNECTIVITY DOWN FROM MONDAY STILL WAITING FOR VUMATEL TO CONTACT US WE'VE CALLED, EMAILED AND CONTACTED THEM NUMEROUS TIMES BUT NO ONE SEEMS TO HELP. THERE ARE NO MANAGERS OR STAFF THAT ARE HELPING AT ALL. SLA TIMES ARE CONVENIENTLY IGNORED
PATHETIC SERVICE FROM CELL C AND VUMATEL ISP!
THE ISSUE IS STILL IGNORED AND OPEN!
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
12 Jul 2018, 19:06Good day
We apologise for any inconvenience caused and understand your frustration. We will follow up with the support team now so that they can investigate your query.
Kind Regards,
The VUMA Team
Vumatel's reply12 Jul 2018, 19:06
Official
Good day
We apologise for any inconvenience caused and understand your frustration. We will follow up with the support team now so that they can investigate your query.
Kind Regards,
The VUMA Team
DC
Douie C's updateReviewer Update
13 Jul 2018, 12:45After recieving this response more than 18 hours ago, we have still not been contacted and this issue is still not resolved!
We want to know:
1. Who is the senior manager and his/her details
2. What exactly is being 'investigated'
3. What is being done to resolve this as it's open from Monday
We are told all the same excuses over and over again that there may be an issue at the exchange and someone accepted the call an hour ago and will be dispatched to fix it or that I will be called if the technician needs to come to the property. We are also told to switch the entire device off, switch the lan cable and switch the vumatel device off as well.
THIS IS NOT HELPING!!! WE WANT A REAL SOLUTION AND WE WANT THIS SORTED OUT!!!
THIS IS PATHETIC "SERVICE"!!
DC
Douie C's update13 Jul 2018, 12:45
Reviewer Update
After recieving this response more than 18 hours ago, we have still not been contacted and this issue is still not resolved!
We want to know:
1. Who is the senior manager and his/her details
2. What exactly is being 'investigated'
3. What is being done to resolve this as it's open from Monday
We are told all the same excuses over and over again that there may be an issue at the exchange and someone accepted the call an hour ago and will be dispatched to fix it or that I will be called if the technician needs to come to the property. We are also told to switch the entire device off, switch the lan cable and switch the vumatel device off as well.
THIS IS NOT HELPING!!! WE WANT A REAL SOLUTION AND WE WANT THIS SORTED OUT!!!
THIS IS PATHETIC "SERVICE"!!
DC
Douie C's updateReviewer Update
13 Jul 2018, 12:45After recieving this response more than 18 hours ago, we have still not been contacted and this issue is still not resolved!
We want to know:
1. Who is the senior manager and his/her details
2. What exactly is being 'investigated'
3. What is being done to resolve this as it's open from Monday
We are told all the same excuses over and over again that there may be an issue at the exchange and someone accepted the call an hour ago and will be dispatched to fix it or that I will be called if the technician needs to come to the property. We are also told to switch the entire device off, switch the lan cable and switch the vumatel device off as well.
THIS IS NOT HELPING!!! WE WANT A REAL SOLUTION AND WE WANT THIS SORTED OUT!!!
THIS IS LESS-THAN PATHETIC "SERVICE"!!
DC
Douie C's update13 Jul 2018, 12:45
Reviewer Update
After recieving this response more than 18 hours ago, we have still not been contacted and this issue is still not resolved!
We want to know:
1. Who is the senior manager and his/her details
2. What exactly is being 'investigated'
3. What is being done to resolve this as it's open from Monday
We are told all the same excuses over and over again that there may be an issue at the exchange and someone accepted the call an hour ago and will be dispatched to fix it or that I will be called if the technician needs to come to the property. We are also told to switch the entire device off, switch the lan cable and switch the vumatel device off as well.
THIS IS NOT HELPING!!! WE WANT A REAL SOLUTION AND WE WANT THIS SORTED OUT!!!
THIS IS LESS-THAN PATHETIC "SERVICE"!!
DC
Douie C's updateReviewer Update
13 Jul 2018, 12:46After recieving this response more than 18 hours ago, we have still not been contacted and this issue is still not resolved!
We want to know:
1. Who is the senior manager and his/her details
2. What exactly is being 'investigated'
3. What is being done to resolve this as it's open from Monday
We are told all the same excuses over and over again that there may be an issue at the exchange and someone accepted the call an hour ago and will be dispatched to fix it or that I will be called if the technician needs to come to the property. We are also told to switch the entire device off, switch the lan cable and switch the vumatel device off as well.
THIS IS NOT HELPING!!! WE WANT A REAL SOLUTION AND WE WANT THIS SORTED OUT!!!
THIS IS LESS-THAN PATHETIC "SERVICE"!!
DC
Douie C's update13 Jul 2018, 12:46
Reviewer Update
After recieving this response more than 18 hours ago, we have still not been contacted and this issue is still not resolved!
We want to know:
1. Who is the senior manager and his/her details
2. What exactly is being 'investigated'
3. What is being done to resolve this as it's open from Monday
We are told all the same excuses over and over again that there may be an issue at the exchange and someone accepted the call an hour ago and will be dispatched to fix it or that I will be called if the technician needs to come to the property. We are also told to switch the entire device off, switch the lan cable and switch the vumatel device off as well.
THIS IS NOT HELPING!!! WE WANT A REAL SOLUTION AND WE WANT THIS SORTED OUT!!!
THIS IS LESS-THAN PATHETIC "SERVICE"!!