UMM
Unathi Mofana- Mathe

1 reviews | Active since Oct 2021

29 Jul 2023, 09:20

Disgusting service

I seriously dont know why I still bother, because Vumatel does not care about any bad reviews because the money keeps coming regardless of people's complaints. I have never had wifi for at least 3 days in a week, always a problem, and yet I never missed a payment. I am now on day 4 without internet, and Tuesday I have to pay for service NOT RENDERED. Why take the business when you cannot manage it. You are disgusting man!!!! Telling me about unrest in my area and both areas where I have your fibre are super quiet and there is no unresr, or you just say that because it is a black area??? All my other colour colleagues get immediate attention, and their areas are more dangerous than mine.

0
Replies (3)
Vumatel
Vumatel's reply31 Jul 2023, 12:03
Official
Good day  Unathi 

Kindly note that we tried to contact however the call went unanswered. Kindly send us a private message with your full address and we will assist.

Kind Regards
The Vuma Team
UMM
Unathi Mofana- Mathe's update31 Jul 2023, 14:08
Reviewer Update
Why must I cry. kick and scream before you guys come and sort me out, and when you do it is only for 2 days. I have been offline since last week and tomorrow I am expected to pay full amount??? My phone is on, please call, then tell me someone must be at home, and I work 08h00 till 17h00 during the week. You told me someone was in the area yesterday he would come help and he never did, now I must not work because your guy did not come yesterday? Do you think this is fair practise?

Vumatel
Vumatel's reply01 Aug 2023, 11:50
Official
Good day Unathi

Thanks for taking our call earlier today. Please note that we have escalated the ticket logged with your ISP to our maintenance team to assist. We will revert once feedback is received.

Kind Regards
The Vuma Team