Disgusting Service and am disappointed

I just moved to Glen Marais in Kempton Park and have had the most problems with Vumatel Fibre. In the past 3 weeks I have called Wondernet and Vumatel more than 10 times. The Vumatel Fiber has been down 3 times. Last week it was 4 days and already now this is 2nd day. What really irritates me is that they do not have possible resolution times. This is a recurring problem, and they should know how long it takes to resolve the issue. They also don't send any communication or notifications. This is nonsense maybe it is because they have monopolized this area and the only fiber you can subscribe to theirs. I find their service disgusting and unprofessional for people who work with professionals. What's worse is that we still pay for the 15 days without internet.