TM
Tony M
1 reviews | Active since Sept 2024
07 Oct 2024, 14:46
Disgusting Service
Hello Peter
It has been over a week without internet after I have paid VUMA.
Last week Monday they advised that the thy had issues with allocating my money onto the correct account. Today they tell me that there is an issue with my router and that a VUMA technician will get in touch with me. There has been no traction with solving my issue and I have been calling the call center twice a day since last week.
Can my issue be resolved or please refund me my money back so I can furnish other internet providers.
Regards
Tony
Helpful (0)
Replies (2)0
Replies (2)TM
Tony M's updateReviewer Update
08 Oct 2024, 07:45Good day
I have multiple tickets. ssp455751, sst485055,ssp480400,sst482070.
Regards
Tony
I have multiple tickets. ssp455751, sst485055,ssp480400,sst482070.
Regards
Tony
TM
Tony M's update08 Oct 2024, 07:45
Reviewer Update
Good day
I have multiple tickets. ssp455751, sst485055,ssp480400,sst482070.
Regards
Tony
I have multiple tickets. ssp455751, sst485055,ssp480400,sst482070.
Regards
Tony
TM
Tony M's updateReviewer Update
08 Oct 2024, 16:18Hello VUMA
What is going on?
I just phoned Supersonic again now, and they advised that my service is active but under a different Service provider. I still do not have internet access.
They told me to call VUMA on *** to confirm which SP you have moved me my account too. I have been waiting for over 15min on the line and get a voice recording advising that all your agents are out saving the day.
I have had enough of this ******* service and want my money back.
Can somebody from your office call me back on ***.
Regards
Tony
What is going on?
I just phoned Supersonic again now, and they advised that my service is active but under a different Service provider. I still do not have internet access.
They told me to call VUMA on *** to confirm which SP you have moved me my account too. I have been waiting for over 15min on the line and get a voice recording advising that all your agents are out saving the day.
I have had enough of this ******* service and want my money back.
Can somebody from your office call me back on ***.
Regards
Tony
TM
Tony M's update08 Oct 2024, 16:18
Reviewer Update
Hello VUMA
What is going on?
I just phoned Supersonic again now, and they advised that my service is active but under a different Service provider. I still do not have internet access.
They told me to call VUMA on *** to confirm which SP you have moved me my account too. I have been waiting for over 15min on the line and get a voice recording advising that all your agents are out saving the day.
I have had enough of this ******* service and want my money back.
Can somebody from your office call me back on ***.
Regards
Tony
What is going on?
I just phoned Supersonic again now, and they advised that my service is active but under a different Service provider. I still do not have internet access.
They told me to call VUMA on *** to confirm which SP you have moved me my account too. I have been waiting for over 15min on the line and get a voice recording advising that all your agents are out saving the day.
I have had enough of this ******* service and want my money back.
Can somebody from your office call me back on ***.
Regards
Tony