Disgusting Service

Its a pity you have to click a star. Enormously and extremely frustrated and disappointed in Vuma's service. I have a question for Vuma, is business that bad that you endevour on making new clients regret having you do installations? To top it off, your fine print states that a client cannot cancel the line with you or they will be forced to pay for everything, ie: installation fees etc. As a new client with you (a total of 3 days to be precise) we had one of your contractors come do the installation on Wednesday afternoon, 18 September 2019, firstly they were totally rude, upon arrival they wanted to have lunch first, only to leave their plastic packaging from their lunch on the floor outside, upon coming into the house, with toolboxes and ladders hitting every wall and furniture they went past, to covering our floor carpet with hot glue. Much to all that and leaving wires and cut offs outside too, we were up and running for that Wednesday day. Then Thursday morning, nothing, no connection, line dead. We contacted Afrihost as we are not supposed to contact you directly as per your website (which is absurd) Afrihost tried to assist with the usual, unplug plug back in only to no avail, they confirmed that the problem was on Vumas side. We eventually received an sms that afternoon stating that a technician did not find a problem at the box but would call to schedule an appointment as they require access to the property. Friday morning, still no correspondence from Vuma. Called Afrihost again to try escalate the issue and find out what is happening, they could not assist and said that we had to wait for Vuma to contact us. Called Vuma, only to be told that our call was still sitting with the maintenance team ?! Saturday and we still have not received any correspondence nor effort in getting to the bottom of why we are not connected.. I revert back to my question, is business that bad that you rely on new customers cancelling with you so you can claim back your fees ? I personally feel it is ******* to be forced to have to use you as you decided to lay the cables originally yet we are forced to have a service like this. Extremely frustrated with Vuma that there is a total lack of ethic with any of you! We would appreciate some kind of feedback concernign why we are paying for a service you clearly are not interested in fixing ? *** / ***